At Indidha, we want you to love every purchase you make with us. While we take great care to ensure the quality of every product, we understand that there may be occasions when a return or exchange is required. Please review our policy below.
1. Return Eligibility
To be eligible for a return, your item must meet all of the following conditions:
- The saree must be unused, unworn, unwashed, and returned in its original condition with all tags intact.
- The return request must be raised within 7 days of the date of delivery.
- A valid order confirmation, invoice, or proof of purchase must be provided.
2. Exchange Eligibility
To be eligible for an exchange, your item must meet all of the following conditions:
- The saree must be unused, unworn, unwashed, and returned in its original condition with all tags intact.
- The exchange request must be raised within 7 days of the date of delivery.
- A valid order confirmation, invoice, or proof of purchase must be provided.
- An exchange is only permitted once per item. Subsequent exchanges are not allowed.
3. Non-Returnable & Non-Exchangeable Items
The following items are not eligible for return or exchange:
- Customized or personalized products, including sarees with custom embroidery or alterations.
- Products damaged due to misuse, improper handling, washing, storage, or any modifications made after delivery.
- Blouse fabrics.
4. Return Process
Step 1: Raise a Return Request Submit a return request through our website within 7 days of delivery.
Menu → Exchange/Return
Step 2: Approval Our team will review your request. If approved, you will receive a confirmation email at the email address used while placing the order.
Step 3: Prepare the Package Please ensure the product is securely packed in its original condition, along with any tags, labels, and accompanying materials.
Step 4: Return Shipping If our courier partner services your location, a pickup will be arranged from your address. If pickup service is unavailable at your location, you will be required to ship the item to us. In such cases, we will reimburse the actual shipping cost incurred, up to a maximum of ₹150.
5. Refund Process
Once the returned product is received and successfully passes our quality inspection, the refund will be processed as follows:
Prepaid Orders
- Refunds will be issued to the original payment method used during purchase, unless you choose to receive the amount as store credit.
- Please allow 7–10 business days after the product reaches our warehouse for the refund to be processed. The final credit timeline may vary depending on your bank or payment provider.
Cash on Delivery (CoD) / Partial COoD Orders
- Refunds for Cash on Delivery (CoD) and Partial CoD orders will be issued exclusively as store credit, which can be redeemed on future purchases at Indidha.
Please Note: Refunds for CoD and Partial CoD orders cannot be transferred to a bank account and will only be provided as store credit.
6. Exchange Process
Step 1: Raise an Exchange Request Submit an exchange request through our website within 7 days of delivery.
Menu → Exchange/Return
Step 2: Approval Our team will review your request. If approved, you will receive a confirmation email at the email address used while placing the order.
Step 3: Prepare the Package Please ensure the product is securely packed in its original condition, along with any tags, labels, and accompanying materials.
Step 4: Exchange Shipping If our courier partner services your location, a pickup will be arranged from your address. If pickup service is unavailable at your location, you will be required to ship the item to us. In such cases, we will reimburse the actual shipping cost incurred, up to a maximum of ₹150.
Step 5: Dispatch of Exchange Product Once the returned product is received and successfully passes our quality inspection, the replacement product will be dispatched.
If the requested exchange product is unavailable, you may choose:
- An alternative product of equal value.
- A higher-value product by paying the price difference.
- Store credit for future purchases.
7. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, we apologize for the inconvenience. To initiate a claim:
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Notify Us Within 24 Hours: Contact our customer support team within 24 hours of delivery.
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Share Supporting Images: Please provide clear photographs showing the product, the damage or defect, the packaging, and any tags or labels attached to the item.
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Raise a Request: Once your request has been reviewed and approved by our support team via email or message, please submit the return or exchange request through the Exchange/Return section on our website.
