Return & Refund Policy

At Indidha, we strive to ensure your satisfaction with every purchase. We aim to bring you high-quality products. However, we understand that sometimes, a purchase may not meet your expectations. Please read our return and refund policy carefully to understand the steps for returning an item and receiving a refund.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • Condition: The saree must be unused, unworn, and in its original, undamaged packaging.
  • Timeframe: Returns are accepted within 7 days from the date of receipt.
  • Proof of Purchase: The original order receipt or proof of purchase must be provided.

2. Non-Returnable Items

The following items are non-returnable:

  • Customized Products: Any products that were customized or tailored to your specifications, including sarees with personalized embroidery.
  • Damaged Products: Items damaged due to misuse, improper care, or alterations by the customer.

3. Return Process

To initiate a return:

  1. Raise a Return Request: Please raise a return request on the website within 7 days of receiving your order. The link to raise the request is available under Menu > Exchange/Return.
  2. Return Authorization: After evaluating your request, if approved, you will receive an approval confirmation at the email ID used for placing the order.
  3. Packaging: Package the saree in its original condition, along with all accompanying tags, labels, and receipts, if applicable.
  4. Return Shipping:
    • If Indidha’s courier partner services your location, our shipping partner will pick up the returned item(s) from you.
    • If we do not have a return courier service available at your location, you will need to ship the item back to us yourself. In this case, we will reimburse you the actual shipping cost or a maximum of ₹150, whichever is lower.

4. Refund Process

Once we receive your returned item and it passes our quality check, we will process your refund:

  • Prepaid Orders: Refunds for prepaid orders will be issued to the original payment method used during the purchase or as store credit if you chose so. Depending on your bank's policies, credit/debit card payments will be processed within 7–10 business days after the product/s has returned to the warehouse.
  • CoD Orders: Refunds for Cash on Delivery orders will be issued as store credit, redeemable on future purchases at Indidha.

Please note: CoD order refunds will not be transferred to your bank account. They will only be provided as store credit.

5. Damaged or Defective Items

If you receive an item that is defective or damaged, we apologize for the inconvenience. To initiate a return for a damaged or defective product:

  1. Notify Us Within 24 Hours: Please contact customer support within 24 hours of receiving your order.
  2. Documentation: Share clear photographs of the damage or defect, including the product, packaging, and any tags or labels.
  3. Raise the Return Request: Once customer support has evaluated and approved the request via email or message, please raise the return request on the website using the Exchange/Return link.

6. Customer Support

If you have any questions regarding our return and refund policy, or if you need assistance with a return, please get in touch with us at:

  • Email: info@indidha.com
  • WhatsApp: +91 87506 30375

Indidha's Commitment to You

We value your trust in Indidha and are committed to offering a seamless shopping experience. Should you have any concerns or need assistance, our customer support team is here to help every step of the way. Your satisfaction is our priority.