Indidha — Support

Frequently Asked Questions

What payment methods do you accept?

We accept UPI, credit/debit cards, and Cash on Delivery, processed securely through Razorpay and Cashfree.

Is Cash on Delivery (COD) available?

Yes, COD is available. A COD fee applies at checkout.

Can I get a GST invoice for my order?

Yes, a GST invoice is generated automatically and sent to your email.

How long does shipping take?

Orders are dispatched within 1 business day and typically arrive within 2 to 8 business days, depending on your location.

Is shipping free?

Yes, free shipping applies to all orders.

How do I track my order?

You will receive tracking details by email and WhatsApp as soon as your order ships.

Do you ship internationally?

We currently ship within India only.

Does the saree come with a blouse piece?

Most sarees include an unstitched matching blouse fabric piece. Some fabrics, like mul cotton, do not include one, so check the individual product page for details.

What is the saree length?

Our sarees are approximately 5.5 metres in length.

How do I care for my handloom saree?

Care depends on the fabric.

Mul Cotton and Slub Cotton: hand wash gently in cold water with mild detergent, do not wring tightly, drip dry in the shade, and iron on low to medium heat.
Organza, Linen Tissue, Silk, and Tissue: dry clean only. For linen tissue and other metallic thread weaves, avoid water entirely, as it can permanently warp the fabric. Iron on low heat with a protective cloth over the fabric.

Will the colors run or fade?

Wash separately for the first wash. After that, the colors are set and safe to wash with other items.

What is your return and exchange policy?

You can initiate a return or exchange within 7 days of delivery, provided the item is unused, unwashed, and in its original packaging.

How do I start a return or exchange?

Visit our Returns and Exchange page and follow the guided steps. It is self serve, so there is no need to contact support first.

When will I receive my refund?

Refunds are processed within 10 working days of the item reaching our warehouse.

Can I cancel my order after placing it?

Yes, reach out to us on WhatsApp before your order has been dispatched, and we will cancel it for you. Once an order has shipped, it can no longer be cancelled, but you are welcome to use our return process instead.

What makes Indidha different?

We work direct to weaver, cutting out the markup that usually comes from middlemen, so you get authentic handloom sarees at fairer prices without compromising the weaver's earnings.

How can I reach customer support?

WhatsApp us at +91 87506 30375, or email info@indidha.com.

Still have questions?

WhatsApp us info@indidha.com